How Can We Help?
Browse common questions about registration, certification, and school workshops, or submit a ticket for direct support.
Find Answers by Topic
Registration & Cohort Enrollment
Questions about applying to CICTL, Gen AI for Educators, or confirming your workshop registration.
Certificates & Portfolio Verification
Help with Cambridge certification status, portfolio submission, or ePortfolio moderation timelines.
In-House School Workshops
Booking custom Classroom Alive sessions, scheduling, and group pricing for your school faculty.
Payment & Invoicing
Assistance with tuition payment methods, receipts, and institutional invoicing requests.
Frequently Asked Questions
How do I confirm my registration for a WSA programme?
After submitting your inquiry through our Contact page, our academic advisors will email a confirmation and enrollment steps within 1 business day.
Can WSA deliver a workshop directly at our school?
Yes. Classroom Alive 1 and 2, as well as custom-designed workshops, can be delivered on-site or hosted at the WSA campus in West Jakarta.
Does WSA offer group discounts for schools?
Institutional partner rates are available for schools enrolling multiple educators into CICTL or booking recurring in-house workshops. Contact us for a tailored quote.
Have a question about a programme, workshop, or your account? Send us a support ticket and the WSA team will get back to you as soon as possible.